What's a webinar?

A webinar is essentially an Internet-based presentation. It allows attendees to listen to a live speaker and view graphics such as charts or slides from the convenience of their own computer. In contrast to a seminar, attendees are not present in the same physical location as the speaker. In contrast to a webcast, which is more or less a broadcasted lecture, a webinar allows attendees to participate in live, interactive chats, and ask questions of the presenter or other attendees.

How do I participate?

You must register to participate in and view Events, as well as other premium content on our Web site. Simply sign up for your MyLind Passport and choose a password, which is your all-access pass to Events. When you register, you'll receive a confirmation email verifying your email address. Then, you can sign up for the specific presentation you'd like to attend. Once registered for an event, all you need to do is log in no more than 30 minutes prior to the event. A button will appear for you to click on and enter the webinar you are scheduled to attend. The presentation screen and a chat screen should appear.

I forgot what event I signed up for. How can I find out?

To check which events you signed up for, log in to Events and go to "Check Your Events Status" link. There will be a list of events you have registered for. If you are not registered for an event, you won't be able to attend until you sign up. On the day of the event, you'll receive a reminder email that will take you to the log in page to access the webinar.

How long will it last?

Times vary for each event. Length of the webinars also depends on the number of audience questions that follow the planned presentation. The first part will contain any announcements and/or general information, followed by the speaker's presentation. At the end of the presentation, you will have the opportunity to ask the speaker any questions you have via a chat screen. If you have time constraints, you don't have stay until the end of the presentation and can log out at any time.

I am seeing the presentation screens but am not hearing any sound, what do I do?

Make sure your computer's speakers are turned up; they may need to be set to the highest level. If you still can't hear anything, you can alert the webinar monitor via your chat screen to determine if others are having the same problem, or if it's a problem with your system.

What if I can't view the presentation? I tried to log in but it's not working.

If you are entering early, the room may not be open yet, try coming back in again a few minutes prior to the start time. If you still can’t get in, you may need to update your Internet browser to the latest version.
If you still can't access the webinar or get any of the features working, we recommend you email our Tech Support team at techsupport@lind-waldock.com.

How do I send a question to the presenter? Do I have to wait until the Q&A at the end?

You can send a question or comment to the presenter by placing your cursor in the chat screen, then hitting enter when you are done typing. We recommend you wait until the end of their presentation, as the speaker may address your question later, and to avoid any unnecessary disruptions during the presentation. The presenter will do their best to answer as many questions as he/she can, but due to time constraints or the relevance of the topic, may not be able to answer all of them. The presenter will provide a phone number where he/she can be reached; you are free to call at any time after the webinar to further discuss your questions or concerns.

My chat box just disappeared. How do I ask a question?

To ask a question, you may do so at any time using the chat panel which appears on the left-hand side of the application. Simply type your question and then hit the enter button.

Do I need a special log in or password to access the webinar on the day of the event?

You will use your MyLind Passport password to attend the presentation. Just log in, using the username and password you established upon registration, then click the "Enter Webinar Now" button to go straight to the presentation you'd like to attend. We'll also send a link via email to registered participants.

My computer shut down and I was disconnected, can I get back in to the webinar?

Yes, all you need to do is log in again through Events to go back to the webinar, the same way you did at the start of the presentation.

I missed a webinar, but still want to view the information, can I?

Yes, we have archived our webinars for viewing at your convenience. Log in to Events using your MyLind Passport password, and you will have access to all the archives. You can view the full audio and sound presentation or just the slides. Please note, some presentations are highly time-sensitive and the information or trading recommendations may change, and may or may not be valid at a future date. We will periodically remove webinars from the archives as deemed appropriate.

Can I view archives even if I wasn't signed up for the live event?

Yes. As long as you register for premium Lind-Waldock Web site access through MyLind Passport, you can view the archived presentations at any time, even if you didn't sign up for the live event. The Webinar Archives are available at www.lind-waldock.com/events/archive.shtml.

What if I have further questions?

If you have specific questions about Lind-Waldock events, feel free to email the marketing department at marketing@lind-waldock.com. For technical problems, email Tech Support at techsupport@lind-waldock.com.